Gardeners Ardleigh Green Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Ardleigh Green provides gardening and related services to you. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings given below.

Client means the person, company, or organisation that requests or receives services from Gardeners Ardleigh Green.

Company means Gardeners Ardleigh Green, the provider of the gardening and related services.

Services means any gardening, garden maintenance, clearance, landscaping preparation, planting, lawn care, hedge trimming, pruning, or other services offered by the Company from time to time.

Service Area means the areas in which the Company operates from time to time, primarily within and around Ardleigh Green and other nearby locations in the United Kingdom, as determined by the Company at its discretion.

Booking means a confirmed arrangement for Services between the Client and the Company, whether made by phone, online, or by any other accepted method.

2. Scope of Services

The Company provides domestic and, where agreed, commercial gardening services within its Service Area. The exact scope of the Services will be agreed at the time of booking and set out in a confirmation message, estimate, or other written record provided by the Company.

The Company reserves the right to refuse any work which it believes is unsafe, unlawful, impractical, or outside the usual scope of its Services. The Company may also decline or modify work where conditions on site differ significantly from those described by the Client at the time of booking.

3. Booking Process

Bookings can be requested by the Client via the Company’s accepted communication methods. When making a booking, the Client must provide accurate and complete details of the property, access arrangements, parking availability, and the work required.

A Booking is not confirmed until the Company has accepted the request and communicated confirmation to the Client. The Company may, at its discretion, request photographs, notes, or additional details before confirming a Booking in order to provide an accurate estimate of time and cost.

Any dates and times for attendance given prior to confirmation are indicative only and subject to availability. The Company will make reasonable efforts to attend at the agreed time but cannot guarantee exact arrival times due to traffic, weather, and other factors.

The Client must ensure that an authorised person is available to provide access on the agreed date and time, unless alternative secure access arrangements have been agreed in advance with the Company.

4. Estimates and Pricing

Where possible, the Company will provide an estimate of the cost of the Services based on the information supplied by the Client. Estimates may be given as a fixed price for a specific scope of work or as an hourly or daily rate with an approximate duration.

Estimates are based on normal working conditions and the accuracy of the information provided by the Client. If, on arrival, the work required is greater than described, or access and site conditions are significantly more difficult than indicated, the Company reserves the right to amend the estimate or to charge for additional time and materials. Any material change in cost will be discussed with the Client before proceeding, where reasonably practicable.

Unless otherwise stated, prices are quoted in pounds sterling and are exclusive of any additional charges for waste removal, disposal, or specialist equipment, which may be itemised separately.

5. Payments and Invoicing

Payment terms will be communicated at or before the time of Booking. The Company may require payment on completion, in advance, or a deposit depending on the nature and scale of the Services.

For one-off or smaller jobs, payment is typically due on the day of service completion. For ongoing maintenance or larger projects, the Company may issue invoices on completion of each visit or on agreed stages of the work.

Accepted methods of payment will be indicated by the Company and may include card, bank transfer, or other recognised methods. Cash may be accepted only where specifically agreed.

Where invoices are issued, payment is due within the period stated on the invoice. If no period is stated, payment will be due within 7 calendar days from the invoice date.

If the Client fails to make payment by the due date, the Company reserves the right to suspend further Services and to charge interest on any overdue amount at the statutory rate permitted under UK law, together with any reasonable costs of recovery.

6. Cancellations and Rescheduling

The Client may cancel or request to reschedule a Booking by providing notice to the Company. To avoid charges, the Client should give at least 24 hours notice before the scheduled start time.

If less than 24 hours notice is given for cancellation or rescheduling, the Company may charge a late cancellation fee, which may be up to a reasonable proportion of the expected service cost, to cover time lost and any preparatory work already carried out.

Where the Company needs to cancel or reschedule due to weather conditions, staff illness, vehicle problems, or other circumstances beyond its reasonable control, it will notify the Client as soon as practicable and offer an alternative date and time. The Company will not be liable for any loss arising from such cancellation or rescheduling, beyond a refund of any sums paid for Services not provided.

7. Access, Parking, and Site Conditions

The Client is responsible for providing safe and reasonable access to the property and garden on the agreed service date. This includes ensuring gates are unlocked or keys are available and that any security systems are disarmed as necessary.

The Client must ensure that the work area is reasonably clear of personal belongings, obstacles, and hazards such as pet waste, sharp objects, or unsecured debris. If the site is not in a safe state for work, the Company may refuse to proceed and may charge a call-out or cancellation fee.

Where parking restrictions apply, the Client should inform the Company in advance and, where possible, arrange suitable parking or provide any necessary permits. If the Company incurs parking charges or fines directly as a result of providing the Services, these may be added to the Client’s invoice.

8. Client Obligations

The Client agrees to

Provide accurate and complete information about the property and the Services required.

Ensure that children, pets, and any third parties are kept clear of the work area while Services are being carried out.

Comply with all applicable laws and regulations relating to the property and its use.

Notify the Company of any relevant health and safety issues, including the presence of hazardous materials, uneven ground, ponds, or other potential risks.

Not instruct the Company’s staff or contractors to undertake work that is unsafe, illegal, or significantly different from the agreed scope without prior approval from the Company.

9. Waste Removal and Environmental Regulations

The Company aims to dispose of garden waste in a lawful and environmentally responsible manner, in accordance with applicable UK legislation. By default, the Company may tidy and stack garden waste neatly within the Client’s property, for use as compost or for council collection, unless garden waste removal has been specifically included and priced in the Booking.

If the Client requests removal and disposal of garden waste, this may incur an additional charge to cover transport, disposal fees, and labour. The Company will confirm any such charges in advance where reasonably practicable.

The Company does not accept responsibility for any waste or items that were not generated by its own work. The Client must not request the Company to remove or dispose of hazardous waste, controlled substances, or items that require specialist licences or facilities, as the Company may not be authorised to handle such materials.

10. Use of Chemicals and Equipment

Where the Services include the use of fertilisers, weed killers, pesticides, or other garden chemicals, the Company will use products that are permitted under applicable regulations and will apply them in line with manufacturer instructions and good practice.

The Client must keep children and pets away from treated areas for the period indicated by the Company or the product instructions. The Company cannot be held responsible for adverse effects caused by failure to follow such advice.

The Company will use its own tools and equipment unless otherwise agreed. The Client must not request the use of any unsafe, defective, or untested equipment. The Company may refuse to use any tools or machines supplied by the Client if it reasonably considers them to be unsafe or unsuitable.

11. Liability and Insurance

The Company will exercise reasonable care and skill in providing the Services. If the Client is dissatisfied with any aspect of the work, they must notify the Company within a reasonable time, and the Company will make reasonable efforts to address and rectify any justified issues.

The Company maintains appropriate public liability insurance for its operations. Details of insurance can be provided on request.

To the fullest extent permitted by law, the Company’s total liability for any loss or damage arising from the provision of the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by the Client for the specific visit or job during which the incident occurred.

The Company will not be liable for

Any loss or damage arising from inaccurate information provided by the Client.

Indirect, consequential, or purely economic loss, including loss of profit, loss of enjoyment, or loss of opportunity.

Damage due to pre-existing defects, structural weaknesses, wear and tear, or disease in plants, lawns, trees, or garden features.

Any issues resulting from the Client’s failure to follow the Company’s advice after the Services are completed.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under UK law.

12. Damage to Property

The Company will take reasonable care to avoid causing damage to the Client’s property. The Client must clearly point out any underground services, cables, pipes, irrigation systems, or other hidden features that could be affected by gardening work.

If the Client fails to provide such information, the Company will not be liable for damage that could not reasonably have been foreseen. If accidental damage occurs due to the Company’s negligence, the Company will, at its option, repair the damage, replace the item, or offer fair compensation, subject to the liability limits set out in these Terms and Conditions.

13. Complaints and Disputes

If the Client has a complaint about the Services, they should contact the Company as soon as possible, ideally within 48 hours of the service visit, providing details and any supporting information or photographs.

The Company will investigate complaints promptly and will work with the Client to reach a fair resolution. Where an issue relates to the quality of work, the Company may return to the property to inspect the work and, where appropriate, to carry out remedial action.

14. Termination of Ongoing Services

For regular or ongoing maintenance arrangements, either party may terminate the arrangement by giving reasonable notice, which will typically be at least 14 days, unless otherwise agreed.

The Company may terminate immediately where the Client has seriously breached these Terms and Conditions, including persistent non-payment, abusive behaviour, or repeated cancellation at short notice, or where continuation of the Services is impractical or unsafe.

15. Privacy and Data Protection

The Company will collect and use personal information about the Client only as necessary to provide the Services, manage Bookings, and maintain accounts and records. Personal information will be handled in accordance with applicable UK data protection laws.

The Company will not sell or share Client data with third parties for marketing purposes without consent, but may share information with service providers or insurers where necessary for the provision of Services or to comply with legal obligations.

16. Changes to These Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or the nature of the Services. The latest version will apply to new Bookings and will be made available upon request.

Where a change materially affects an ongoing arrangement, the Company will notify the Client and allow them to cancel future services if they do not wish to accept the updated terms.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, representations, or agreements, whether written or oral, relating to the same subject matter.